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Frequently asked questions

Below are some of are common questions about orders

How long does shipping take?

We offer fast and reliable delivery both locally and internationally:
● Within Lagos, Nigeria: 24-hour doorstep delivery.
● Nationwide (Nigeria): 3 working days, depending on your region.
● Worldwide (USA, Canada, UK & Ireland): 5 working days, doorstep delivery.
● Other African Countries: 3 working days, depending on the region, doorstep delivery.

Please note that delivery timelines may vary slightly due to customs processing or unforeseen logistics delays.

Yes, we ship worldwide
We currently deliver to the USA, Canada, UK, Ireland, and other select international destinations with reliable doorstep delivery.
Delivery timelines vary by location, and international orders typically arrive within 5 working days.
Please note that shipping times may be slightly affected by customs processing or unforeseen logistics delays.
If your country isn’t listed, feel free to contact us and we’ll be happy to assist.

Tracking your order is simple and transparent.
● International deliveries: We ship via DHL. Once your order is dispatched, you’ll receive a tracking number to monitor your package in real time.
● Nationwide deliveries within Nigeria: We use GIG Logistics. A tracking link or waybill number will be sent to you once your order has been shipped.
● Within Lagos: We deliver via Uber dispatch for fast 24-hour doorstep delivery. Our team will share driver and delivery details with you directly.

If you experience any delay or need assistance tracking your order, our support team is always available to help.

Every STRAIGHTFORWARD order is carefully packaged to reflect our premium standard.
Each item is first placed in a branded, sealed nylon protective wrap, then neatly packaged inside our signature branded paper bag.
Inside your package, you’ll also receive:
● A personalized thank-you card
● An official washing/care information tag attached to the item

For international orders, the branded paper bag is additionally covered with a securely sealed protective outer wrapper to prevent damage or rumpling during transit.

We ensure every order arrives clean, protected, and presentation-ready.